Help
Returns & Refunds
Not your story after all? You have 30 calendar days from delivery.
How a return works
- Write to us. Email cs@lettoria.com (or use the contact page) with the subject “Return Lettoria Items” within 30 calendar days of delivery — include your order number and clear photos of the item and its package.
- Send it back. Ship to our returns address — Lettoria Returns, 105 S 84th Ave, STE 540, Tolleson, AZ 85353, USA — postmarked within 30 days of receipt. Return shipping is paid by the customer, unless the return is our error (wrong item or manufacturing defect): then we send a prepaid label.
- Get your refund. Returns are processed within 14 business days of reaching the warehouse; refunds go to the original payment method. Shipping and handling fees are non-refundable.
Conditions
- Requested within 30 calendar days of delivery; the return package postmarked within 30 days of receipt.
- Items unused and in original condition, with the original packaging — accessories, dust bags, tags and paperwork included.
- Used, worn, damaged, altered or incomplete returns may be denied, or receive a partial refund or store credit.
- Prefer a different design? Request an exchange in the same message — same window, same conditions.
- Returns sent to any other address can’t be processed.
Damaged or wrong item?
Tell us within 48 hours of delivery with photos at cs@lettoria.com — we’ll arrange a replacement at no additional cost.