Help
Returns & Refunds
Not your story after all? You have 30 calendar days from delivery.
How a return works
- Request it. Start your return online at lettoria.com/apps/returns — enter your order number and the email you used at checkout, then choose the items and tell us why. You can choose a refund to your original payment method or store credit (store credit includes a 10% bonus). Our team reviews every request and emails you the return instructions and address once it’s approved. Need help? Email us at cs@lettoria.com with your order number.
- Send it back. Ship to the address in your return approval email, postmarked within 30 days of receipt. You can buy a prepaid return label when you start your return: $7.95 for the first item and $3.00 for each additional item, deducted from your refund. The label is free if you choose store credit, or if your item arrived damaged / defective or we sent the wrong item. You can also ship the package yourself with an insured and trackable method; in that case return shipping costs are your responsibility. Orders delivered outside the US are returned with your own carrier.
- Get your refund. Returns are processed within 14 business days of reaching the warehouse; refunds go to your original payment method or as store credit, whichever you chose. Shipping and handling fees are non-refundable.
Conditions
- Please start your return online before sending anything back. If an item is returned without an approved return request or does not meet our return requirements, a refund will not be issued. In that case, we will notify you via email with further instructions.
- Requested within 30 calendar days of delivery; the return package postmarked within 30 days of receipt.
- Items unused and in original condition, with the original packaging — accessories, dust bags, tags and paperwork included.
- Used, worn, damaged, altered or incomplete returns may be denied, or receive a partial refund or store credit.
- Prefer a different design? Choose store credit when you start your return (it includes a 10% bonus) and use it on your new piece — same window, same conditions.
- Returns sent to any other address can’t be processed.
Damaged or wrong item?
Tell us within 48 hours of delivery with photos at cs@lettoria.com — we’ll arrange a replacement at no additional cost.