I was so excited to finally get my bag, just in time for an event im going to tomorrow. However, please consider my comment on shipping. The bag had a fragile sticker but a very heavy box had been put on this package, when I first opened there was a horrific box corner indentation on side near bottom of purse. I put all the bubble wrap into the bottom corner inside the purse to push the indentation out and hopefully reshape the purse. I waited 3 days and as you can see there is no longer visible damage. The bag is wavy on top area and im sure it will straighten out also. This is my 3rd purse and I always worry about being shipped in a bag. Especially the applique purses. The dent was so bad I could have just photographed it and been done. But I waited so long for this beautiful well made bag its only proper if not a box to ship- put sturdy cardboard on each side of bag and then into polybag. Your bags deserve the best. Thank you for fabulous bag!
This is easily the best bag I own! Alice is my favorite classic, and this bag really brings her and Cheshire Cat to life! Great quality, great art, and such vibrant colors! 10/10!
This is a stunning bag. I love the colors, and the applique is just beautiful and so well done. This bag feels like it really captures my personality well, and it's now my favorite and will be my go to. This was a fantastic direction for Lettoria to go.
Missing applique, customer service fixed this non-issue and in a timely manner. Smells horrible 😂. I love my bag. I normally never do colors but I had to have this
I noticed my previous review of not recieving my order was deleted. Since that last review I recieved one of the two bags I preordered so I am giving this a 2 star review. The purse I did recieve is beautiful but has an odd smell. I am hoping the smell will fade over time. I was told both bags would be shipped by October 2nd but only one shipped. When I asked about the Owl Post bag after October 2nd they told me it should ship by the end of this week. If my Owl Post bag does not ship by Monday I will be putting a dispute in with my credit card.
Hi Brooke,
We’re truly sorry for the frustration.
We’d also like to clarify that we never delete customer reviews. Our store keeps reviews public, although some reviews may be temporarily hidden or filtered automatically by the review system.
Regarding the smell, our bags are shipped shortly after processing, so they may have a noticeable smell from the leather and finishing process when first received. We recommend leaving the bag in a well-ventilated area for a few days, and the smell should gradually fade.
We understand your concern about the Owl Post bag, and we’ll do our best to push our team to ship the remaining pre-order item as soon as possible.
Thank you for your patience and for giving us the opportunity to make this right. ❤️
Ok look, I'm kind of known for quirky and unique style and objects that make people say "is that? Omg where on earth did you find that?" so it's always a challenge to up my game. So when I found this bag...I knew. This is my next statement piece. And I gotta say, it did not disappoint. It's beautiful. I was especially pleased when I saw how luxurious even the inside is! I'll definitely be back for another!
I love the bag, but it was delivered in a plastic bag with a fragile sticker without proper padding which caused it to be bent one of the edges.
I was so excited to finally receive my new Applique bag “We’re all mad here”, only to be extremely disappointed. While the colors and design are great, I don’t know if I will use this bag because of the poor quality. The appliqué for the cat and Alice are both not aligned with the outline on the bag. Further, the sides of the bag were bent during shipping. As a repeating customer with many bags from here, I am not happy with this bag. I have pre-ordered several other Applique bags and now just hoping for better appearance and alignment for the others.
Hi Barbara,
We’re truly sorry to hear about your disappointment, especially as a returning customer with many of our bags. This is certainly not the experience or quality we want you to receive.
We completely understand your concerns regarding the appliqué alignment and the bent sides from shipping. We’ve shared your feedback with our team, and we want to make sure this is properly addressed.
Our support team has also reached out to you by email with a resolution. Kindly check your inbox, including your spam or junk folder, so you don’t miss our message.
We truly appreciate your continued support and hope we can make this experience right for you.
My husband bought me the Winne the Pooh purse and wallet set. I have had mine over 6 months and still love it! I get compliments all the time on my purse! It is durable and gorgeous!
I received my wallet in May. Everything looked good...until four months later my Annabel Lee wallet starts to fade. Their returns are only good for a month even though the customer service recognized the obvious fading. They offered a discount to buy another wallet that will probably fade again right outside the return window. Right off the website description it says should keep for years. It's a good thing I did not pay full price.
*Premium vegan leather — soft to the touch, waterproof, and easy to wipe clean. It keeps the artwork sharp for years
This is my second bag and I’m just as pleased as the first. Love it! I think this means I’m now a collector of these awesome bags.
This is the best addition to anyone's wardrobe, and fits with every style from casual to dressy. Am eye-catching conversation starter, the quality speaks for itself. I've had other items for over a year and have NO sign of wear, no scratches, no matter how much I use them. With ample room in a beautiful black velvet lining, nice inside pocket with two mini pockets, and a sturdy construction that keeps its shape through any handling. With an extra body length strap for cross-body wear, this is quite versatile. I only wish there were studs on the bottom of the bag, and either a metal tag sown inside or an imprint on the zippers that say "Lettoria" to prove it's an official handbag and not a knockoff, because right now there's nothing to prove it except my receipt.
It came in a bag not a box the shipping messed it up they said put a pillow or a book I’ll go back to normal it never did the corner is ruined
Hi Susie,
We’re very sorry the bag was damaged during shipping, and we apologize that our previous suggestion did not resolve the issue.
Our Customer Support team has been working with you, and we’re glad we were able to reach a final resolution together.
Thank you for your patience and support. If there’s anything else you need help with, please feel free to contact us again via email.
Love my Edgar Allan Poe makeup bag. Most recent of my purchases. I have bought the Aloce in Wonderland, Dream Within A Dream and a Frankenstein wallet. Also, a small handbag and larger one. I have to say all arrived perfectly and in fabulous condition. Love the feel of the vegan leather. I just cant stop collecting!!!
This Ligeia design is everything. Please please PLEASE do your customer base a GIANT favor and do more Harry Clarke designs. Even beyond Poe, his work on Faust is so perfect and I’d buy every piece.
It was a gift for my daughter; she loves it. She uses it every day.
It was a gift for my daughter; she loves it. She uses it every day.
I just got it in the mail and let me tell you it is amazing we will see how it holds up but it's a beautiful bag!
I'm happy I was finally able to get my hands on one of these, as I have been following this brand for years and as a Gothic literature and English Major graduate, this bag was made for me!
It's really pretty in person and definitely a statement piece and just the right amount of spacious without it being bulky. Lot's of room including being able to fit my laptop which is a major plus.
However, similar to many other reviews I agree that had I not gotten this at their 60% off sale, I would have been disappointed in the quality had I got this at full price which I don't think would of been up to par. I think the 60% markoff of $60ish bucks is exactly where this price point should be. The images are not 3D just printed, there were a few strings I needed to trim off and part of the lower side of the bag has dents in it, especially as the bag is not sent in protective packaging but in a plastic bag, not box. The original price of like $150+ is a bit insane for this premium vegan leather even though it is a beautiful bag. I can't attest to the actual leather bag, but would hope the quality is higher. I also cannot attest to the longitivity of use, so hoping that it lasts as I can't wait to use it as my everyday bag.
I ended up purchasing another small one (in purple) and the matching wallet for my best friend as this is a great gift present for fellow literature lovers.
Happy with my purchase!
Wallet is beautiful. I’m always looking for Alice in Wonderland products. I just wish I could have been able to buy the handbag before it sold out. Looking forward to receiving the new Alice products.
So I just received my fall of the house of usher bag and I love it. There were a few minor imperfections such as strings but I just carefully cut those. I think people don’t realize that there are different types of leather, this is however leather just not what people are used to which is genuine leather (full grain leather). I was happy have gotten this for the sale price; i probably wouldn’t have spent over $100 just because full grain is my personal preference of leather. The picture quality is beautifully crafted as well.
It’s very sturdy and had a lot of room.
If I could buy and collect all of the Poe collection (and some additional items) I WOULD!! The vegan leather is such a smart choice for these vivid designs. And I'm telling you it looks and feels even better in person! So vibrant! It fits all that I need, but I don't over pack it anyway. Truly gothic, classy, I mean it just looks so rich. Definitely my favorite bag!
OMG I love these wallets!
I got the raven and a Cthulhu wallet and they're so so sooooooo amazing. So well made and absolutely beautiful. I'm so glad I found this store!
I got the raven and a Cthulhu wallet and they're so so sooooooo amazing. So well made and absolutely beautiful. I'm so glad I found this store!
